Government — Border

How to Call CBSA from Abroad

The CBSA manages Canada's borders. Canadian expats often need to contact the CBSA for customs declarations, border crossing queries, and import/export regulations while living abroad.

International Number
+1 204-983-3500
Hours
24/7
Country
Canada (+1)
Best Time to Call
Tuesday–Thursday, early morning Canada time

Dialing Instructions

From Canada

Dial 1-800-461-9999 (within Canada)

From USA

1 204-983-3500

From UK

00 1 204-983-3500

From Canada

1 204-983-3500

From Australia

0011 1 204-983-3500

With PhoneTheWorld, simply enter +1 204-983-3500 and click call. No access codes needed — we handle everything.

Wait Time Tips

1

Call early in the morning when lines open for shortest wait times

2

Have your account number or reference number ready before calling

3

Avoid calling on Mondays and the day after holidays — these are the busiest

4

Check cbsa-asfc.gc.ca first — many questions can be resolved online without calling

Best Times to Call

Tuesday–Thursday, early morning Canada time

Alternative Contact Methods

Canada Border Services Agency (CBSA) website: cbsa-asfc.gc.ca

Canada Border Services Agency (CBSA) mobile app or online portal for account management

Email or online contact form via cbsa-asfc.gc.ca

Frequently Asked Questions

Can I call CBSA from outside Canada?+

Yes. From abroad, call +1 204-983-3500. The domestic number (1-800-461-9999) only works within Canada. International calling rates apply.

How much does it cost to call CBSA from abroad?+

With PhoneTheWorld, calling Canada costs just a few cents per minute. Traditional carriers may charge $1–$3 per minute. PhoneTheWorld is pay-as-you-go with no subscription or connection fees, and credits never expire.

Can I use PhoneTheWorld to call CBSA?+

Yes. PhoneTheWorld lets you call any Canada number from your browser — no app or SIM card needed. Just enter +1 204-983-3500 and click call. No app required, pay-as-you-go, credits never expire.

What information should I have ready before calling CBSA?+

Have your identification number (Social Security Number, National Insurance Number, etc.), date of birth, and any relevant reference or case numbers. The representative will verify your identity before discussing your case.

What is the best time to call CBSA from abroad?+

The best time to call is Tuesday through Thursday during early morning hours Canada time. Avoid Mondays and the day after holidays, as these have the longest wait times. If calling from Asia or Europe, early morning US time may be evening your local time.

Are there alternatives to calling CBSA?+

Yes. cbsa-asfc.gc.ca offers online services and information. Many government services are available online through their official website.

Ready to Call CBSA?

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